Shift Leader

Dairy Queen; Worthington (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Training and Leadership Developem

Flexible schedules

Competitive pay

Leadership experience in fast-pacedenv

Promotion opportunities to Assistant/2

50% Discount on days you are working

Job summary

Dairy Queen is seeking a motivated Shift Leader to oversee daily operations during designated shifts and ensure outstanding service. You will supervise employees, delegate tasks, and handle cash deposits.

You will create shift schedules, address no-shows, coach staff, and report issues to management while maintaining health and safety standards in a fast-paced environment. This role offers opportunities for leadership growth and promotion.

Qualifications

• High school diploma or GED required.
• Experience as Shift Leader or in retail leadership ideal.
• Experience creating shift schedules and managing a team.
• Strong communication and interpersonal skills.
• Leadership and organizational abilities.
• Problem-solving and teamwork mindset.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Leadership

Team management

Scheduling

Communication

Problem-solving

Education

High school diploma

Job description

We are looking for a motivated shift leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• High school diploma/GED.
• Previous experience as a Shift Leader or in a similar role in retail.
• Experience creating shift schedules.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

Benefits/Perks:

• Paid Training and Leadership Development
• Flexible schedules
• Competitive pay
• Leadership experience in a fast-paced enviroment
• Opportunities for promotion into Assistant Manager and Store Manager roles
• 50% Discount on days you are working

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant