Shift Supervisor – Hoboken

Climbing Business Journal; Hoboken (NJ); On-site; USD 18,267,000 - 24,356,000; Part time

Benefits offered by this job

Gravity Vault membership

Pro-deals

Retail shop discounts

Job summary

The Gravity Vault Hoboken is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for all customers. During their shift, they ensure front desk operations run smoothly, safety standards are met on the climbing floor, and staff are productive with high customer satisfaction.

This is a part-time position (approximately 15–20 hours per week) with afternoon and evening shifts on weekdays and weekends.

Qualifications

• Must be at least 18 years old.
• Prior supervisory experience in retail or fitness industry preferred.
• Weekday and weekend afternoon and evening availability (approx. 15–20 hours/week).
• Strong leadership and team-management abilities.
• Excellent interpersonal and communication skills with a focus on customer service.

Responsibilities

• Oversee facility operations and class/event flow.
• Assign duties to employees and monitor progress.
• Provide guidance and feedback to staff as needed.
• Manage staff schedules to ensure coverage for all shifts.
• Strive to exceed customer expectations and support operational excellence.
• Take bookings and collect payments for events/groups.
• Address and resolve customer or employee issues promptly.
• Report shift operations and outcomes to management with clear communication.
• Count cash at end of shift and manage deposits.
• Enforce safety protocols to ensure a safe environment.

Job description

The Gravity Vault Hoboken is seeking a dedicated and dynamic Shift Supervisor to join our team. The Shift Supervisor will lead the charge in providing a friendly, organized rock climbing experience for all customers. During their assigned shift, Shift Supervisors ensure that front desk operations run smoothly, safety standards are met out on the climbing floor, staff members are productive and customer satisfaction is high. The ideal candidate will have a strong background in retail or fitness industry, with proven experience in leadership and team management.

Responsibilities

• Oversee the facility operation and flow of classes and events
• Assign duties to employees and oversee their progress
• Provide guidance and feedback to employees when needed
• Manage staff schedules ensuring adequate coverage for all shifts and adjusting as needed
• Support operational excellence and strive to consistently exceed customer expectations
• Take bookings and final payments for events and large groups
• Address and resolve any customer and/or employee issues in a timely manner
• Report on shift operations, including any issues or successes, to upper management maintaining clear and effective communication with both staff and management
• Count cash at the end of the shift and manage bank deposits
• Enforce safety protocols creating a safe working environment for customers and staff
• Other job related duties as assigned

Requirements

• Must be at least 18 years old
• Prior experience in a supervisory role, preferably in retail or fitness related industry.
• Weekday and weekend afternoon and evening availability (approximately 15-20 hours per week).
• Strong leadership skills, with the ability to motivate and manage a team.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Quick and effective problem solving skills

Compensation And Benefits

• Starting rate: $17.00/hour
• Multi-facility Gravity Vault membership after introductory period
• Access to pro-deals through our outdoor industry partners
• Retail shop discounts

If you are a motivated individual with a passion for leadership and a commitment to excellence in customer service, we encourage you to apply for the position of Shift Supervisor with our team.