Shift Supervisor — Lead Team, Flexible Schedules

Applegreen (US) Welcome Centers; City of Amsterdam (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers is seeking a Shift Supervisor to lead shifts, ensure top customer service, and uphold brand standards across multiple travel plazas. You will train new team members, monitor cash handling, and maintain food safety compliance.

The role requires standing for extended periods, flexible scheduling including nights and weekends, and the ability to manage a fast-paced environment with a focus on travelers’ satisfaction.

Qualifications

• Cash handling experience and customer service overall.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Perform opening, daily and closing procedures.
• Operate POS system and process payments.
• Ensure proper food handling and labeling.
• Assist in training new team members.
• Maintain knowledge of plaza products and services.
• Follow brand standards and safety procedures.
• Report observations or problems to plaza leadership.
• Perform additional tasks as assigned.

Skills

Cash handling

Customer service

Leadership

POS system

Tools

POS system

Job description

Applegreen USA Welcome Centers is seeking a Shift Supervisor to lead shifts, ensure top customer service, and uphold brand standards across multiple travel plazas. You will train new team members, monitor cash handling, and maintain food safety compliance.

The role requires standing for extended periods, flexible scheduling including nights and weekends, and the ability to manage a fast-paced environment with a focus on travelers’ satisfaction.