Shift Supervisor: Lead Team & Elevate Customer Experience

CVS Health; Nappanee (IN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team at CVS/pharmacy, leading store staff in the absence of a manager, ensuring smooth operations and completion of opening/closing procedures to drive consistent service.

This full-time role involves supervising daily tasks, maintaining customer service standards, and coordinating with management to optimize store performance and loyalty.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Manage and supervise store staff when manager is absent.
• Communicate effectively with store management and crews.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture by greeting, offering help and thanking customers.
• Handle customer relations per policy and maintain confidentiality.
• Merchandise and present products; stock shelves.
• Execute displays, signage and inventory for weekly, promotional, and seasonal merchandise.
• Reset departments following planogram (POG) changes

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule ability

Overtime readiness

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team at CVS/pharmacy, leading store staff in the absence of a manager, ensuring smooth operations and completion of opening/closing procedures to drive consistent service.

This full-time role involves supervising daily tasks, maintaining customer service standards, and coordinating with management to optimize store performance and loyalty.