Shift Supervisor: Lead Service & Guest Experience

Perkins Restaurant & Bakery; North Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Educational Assistance

Daily Pay

Health Benefits

401(k) matching

Flexible Schedule

Meal Discounts

Employee Discount Program

Development Pathway

College Credits

Job summary

Perkins Restaurant & Bakery is seeking a Service Leader to achieve guest satisfaction by enforcing policies, procedures, programs, and performance standards. You will monitor compliance and ensure a quality work environment while upholding company standards.

As a Service Leader, you will greet and seat guests, resolve complaints, manage payments, supervise safety, and train staff during shifts to maintain service quality and cost controls.

Qualifications

• Sanitation, safety and customer service are taught through in-house training.
• Trustworthy; can be relied upon to handle guest payments and operate cash register.
• Must communicate clearly.
• Must coordinate multiple tasks simultaneously.

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Skills

Sanitation

Safety

Customer service

Trustworthy

Clear communication

Multitasking

Job description

Perkins Restaurant & Bakery is seeking a Service Leader to achieve guest satisfaction by enforcing policies, procedures, programs, and performance standards. You will monitor compliance and ensure a quality work environment while upholding company standards.

As a Service Leader, you will greet and seat guests, resolve complaints, manage payments, supervise safety, and train staff during shifts to maintain service quality and cost controls.