Shift Leader: Guest Experience & Operations

Perkins Restaurant & Bakery; Black River Falls (WI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Educational Assistance

Daily Pay

Health Benefits

401(k)

Flexible Schedule

Pancakes & meal discounts

Employee Discount Program

Development Pathway

College Credits

Job summary

Perkins Restaurant & Bakery in Wisconsin is seeking a Service Leader to drive guest satisfaction by enforcing policies, procedures, and standards while ensuring a safe, clean, and welcoming dining room. You will lead by example, monitor service quality, and coach team members during shifts.

Responsibilities include greeting and seating guests, handling guest complaints, managing cash, supervising food safety, training staff, and communicating with the Manager on Duty to maintain high guest

Qualifications

• Guest service excellence and professional demeanor required.
• Ability to handle transactions accurately and securely.
• Strong communication with guests and team members.
• Capable of managing multiple tasks in a fast-paced environment.

Responsibilities

• Greet, seat, and serve guests.
• Resolve guest complaints appropriately.
• Handle cash, cards, and guest checks.
• Maintain facility safety and sanitation.
• Monitor food temperatures and hygiene.
• Train employees during shifts.
• Ensure menu items meet standards.
• Identify and fix system issues to maintain guest satisfaction.
• Communicate with Manager on Duty.
• Manage change fund and cost controls.

Skills

Customer service

Cash handling

Communication

Multitasking

Tools

POS system

Job description

Perkins Restaurant & Bakery in Wisconsin is seeking a Service Leader to drive guest satisfaction by enforcing policies, procedures, and standards while ensuring a safe, clean, and welcoming dining room. You will lead by example, monitor service quality, and coach team members during shifts.

Responsibilities include greeting and seating guests, handling guest complaints, managing cash, supervising food safety, training staff, and communicating with the Manager on Duty to maintain high guest