Shift Supervisor: Lead Customer Service & Ops

PLS; Fort Worth (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Training

Job summary

PLS in Fort Worth, TX is seeking a Shift Supervisor to lead store operations and deliver outstanding customer service at 2737 N. Main St. You will support the Store Manager and supervise team members to meet service and financial goals.

Requirements include at least one year of management experience and strong communication skills; bilingual a plus. The role requires flexible hours, including evenings and weekends, with opportunities for advancement.

Qualifications

• Experience leading a team or supervising staff
• Strong communication and interpersonal skills
• Willingness to work flexible hours including evenings and weekends

Responsibilities

• Provide leadership to ensure excellent customer service
• Help meet store operating objectives and financial goals
• Supervise team in the Store Manager/Assistant Manager absence
• Assist in scheduling, cash handling, and store audits
• Coach team members to uphold service standards and compliance
• Support store marketing efforts and community engagement
• Resolve customer issues and maintain store standards

Job description

PLS in Fort Worth, TX is seeking a Shift Supervisor to lead store operations and deliver outstanding customer service at 2737 N. Main St. You will support the Store Manager and supervise team members to meet service and financial goals.

Requirements include at least one year of management experience and strong communication skills; bilingual a plus. The role requires flexible hours, including evenings and weekends, with opportunities for advancement.