Shift Supervisor: Lead Coffee Craft & Customer Experience

Starbucks Corp.; West Dundee (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead daily store operations and cultivate a welcoming community space. You will coach team members, ensure consistency in food and beverage preparation, and uphold store policies with a focus on safety and customer satisfaction.

The role requires strong communication, flexibility in scheduling, and the ability to work with a diverse team to deliver a premium Starbucks experience for every guest.

Qualifications

• Six (6) months of experience in a customer-facing role or similar setting.
• Ability to direct the work of others and supervise teammates.
• Strong oral and written communication skills in a retail environment.
• Ability to work as part of a team and build relationships in a fast-paced store.

Responsibilities

• Lead shift operations, ensuring quality beverages and food per standard recipes.
• Coach and delegate tasks to team members to meet store goals.
• Maintain store safety, policies, and customer satisfaction during shifts.
• Routinely interact with customers to resolve concerns and foster a welcoming environment.

Skills

Customer service

Team leadership

Communication skills

Flexible scheduling

Cash handling

Food preparation

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead daily store operations and cultivate a welcoming community space. You will coach team members, ensure consistency in food and beverage preparation, and uphold store policies with a focus on safety and customer satisfaction.

The role requires strong communication, flexibility in scheduling, and the ability to work with a diverse team to deliver a premium Starbucks experience for every guest.