Shift Supervisor: Lead Craft & Customer Experience

Starbucks Corp.; Bethesda (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Tuition coverage

Paid vacation

401(k) plan with employer match

Bean Stock equity program

Bonus opportunities

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead the store team and ensure exceptional customer service. You will oversee beverage and food preparation, guide team members, and uphold store policies while creating a welcoming community space.

The role emphasizes teamwork, rapid learning, and delivering consistent quality in a fast-paced retail environment, with comprehensive benefits and opportunities for growth.

Qualifications

• Six months of experience interacting with customers and fulfilling requests.
• Six months of experience delegating tasks to others and coordinating with a team.
• Ability to learn quickly and work in a retail environment.
• Strong interpersonal and communication skills.

Responsibilities

• Lead shift with craft and heart to create a welcoming space.
• Coach and prepare beverages and food per standard recipes and customize as needed.
• Direct daily team tasks and ensure store policies, safety, and cash handling are followed.
• Contribute to a positive, collaborative team environment and guest experience.

Skills

Direct the work of others

Customer service

Effective communication

Team player

Adaptability

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead the store team and ensure exceptional customer service. You will oversee beverage and food preparation, guide team members, and uphold store policies while creating a welcoming community space.

The role emphasizes teamwork, rapid learning, and delivering consistent quality in a fast-paced retail environment, with comprehensive benefits and opportunities for growth.