Shift Supervisor: Guest Experience & Store Operations

Ontario Trillium Foundation; Gainesville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Little Caesars in Gainesville, FL is seeking a Shift Leader to oversee daily shift operations, guest experience, and in-store promotions, ensuring brand standards and smooth execution.

You will lead team members, manage opening/closing, training, and handle guest issues while upholding food safety, cash handling, and labor policies. This on-site role requires strong customer service and teamwork.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars in Gainesville, FL is seeking a Shift Leader to oversee daily shift operations, guest experience, and in-store promotions, ensuring brand standards and smooth execution.

You will lead team members, manage opening/closing, training, and handle guest issues while upholding food safety, cash handling, and labor policies. This on-site role requires strong customer service and teamwork.