Shift Supervisor – Guest Experience & Operations

PENN Entertainment, Inc.; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage from day one

Annual performance bonus

Job summary

ViziRecruiter, LLC. in New Orleans, Louisiana, is seeking a dedicated individual for a supervisory role to manage daily operations and ensure exceptional customer service. This position requires a strong background in customer service and the ability to lead a team while adhering to compliance standards.

The ideal candidate will hold a High School Diploma or equivalent, have excellent communication skills, and be proficient in Microsoft Office. Flexibility to work various shifts, including holidays and weekends, is essential.

Qualifications

• High School Diploma/GED or two to four years of customer service experience.
• Must have excellent written and verbal communication skills in English.
• Ability to handle cash and operate office machines.

Responsibilities

• Supervise staff and manage daily shift operations.
• Ensure adherence to guest satisfaction standards.
• Promote customer service excellence among team members.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Confidentiality

Interpersonal skills

Education

High School Diploma/GED or related experience

Tools

Office machines

Job description

ViziRecruiter, LLC. in New Orleans, Louisiana, is seeking a dedicated individual for a supervisory role to manage daily operations and ensure exceptional customer service. This position requires a strong background in customer service and the ability to lead a team while adhering to compliance standards.

The ideal candidate will hold a High School Diploma or equivalent, have excellent communication skills, and be proficient in Microsoft Office. Flexibility to work various shifts, including holidays and weekends, is essential.