Guest Services Supervisor

hriproperties; Storyville (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Free employee parking

Job summary

HRI Properties in New Orleans is seeking a Guest Services Supervisor to oversee daily front desk operations and promote exceptional guest experiences. You will guide the front desk team, ensure smooth check-ins/check-outs, and address guest concerns with professionalism.

The role requires leadership, strong communication, and the ability to multitask under pressure, with a focus on cleanliness, efficiency, and consistent service across shifts. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Guest service

Multitasking

MS Office

Cash handling

Shift flexibility

Communication

Education

High school diploma

Tools

OnQ

Opera

Job description

129 rooms | 250 sq. ft. meeting/event space

Amenities: pool, fitness center.

Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Oleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.

JOB DESCRIPTION

Job Title: Guest Services Supervisor

Department: Front Office

Supervision Exercised: Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

*FREE EMPLOYEE PARKING*

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.

Experience

• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.