Shift Supervisor: Guest Experience Lead (Flexible Schedule)

Perkins Restaurant & Bakery; Brainerd (MN); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Daily Pay

Employee discounts

Paid time off

Parental leave

Training & development

Flexible schedule

Vision insurance

Dental insurance

Educational assistance

Career development

Job summary

Perkins Restaurant & Bakery in Brainerd, MN is seeking a Service Leader to enhance guest satisfaction by enforcing policies, coaching staff, and ensuring standards in service and safety. You will monitor guest interactions, manage the floor, and support managers in maintaining a high-quality dining environment.

The role emphasizes teamwork, accurate cash handling, and adherence to food safety practices during peak hours.

Qualifications

• Basic servant leadership and hospitality principles.
• Ability to greet, seat, and serve guests with courtesy.
• Clear communication with guests and team during peak times.

Responsibilities

• Ensures guests are greeted, seated, and served.
• Handles guest complaints and resolves issues.
• Manages cash, credit cards, and gift cards accurately.
• Maintains safety, sanitation, and equipment standards.
• Trains staff during shifts for proper performance.
• Verifies menu items are prepared and served to standards.
• Communicates issues to Manager on Duty and team.
• Controls cash drawer and guest checks to protect sales

Skills

Customer service

Cash handling

Clear communication

Multitasking

Guest interaction

Tools

Cash register

Job description

Perkins Restaurant & Bakery in Brainerd, MN is seeking a Service Leader to enhance guest satisfaction by enforcing policies, coaching staff, and ensuring standards in service and safety. You will monitor guest interactions, manage the floor, and support managers in maintaining a high-quality dining environment.

The role emphasizes teamwork, accurate cash handling, and adherence to food safety practices during peak hours.