Shift Supervisor — Elevate Coffee Hospitality

Blue Bottle Coffee; Las Vegas (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) plan

Paid time off & paid volunteer hours

Employee discounts

Free drinks during shifts

Commuter benefits

Employee Assistance Program

Job summary

Blue Bottle Coffee is seeking a Shift Supervisor to lead hospitality and uphold cafe standards. You will mentor team members, ensure smooth service, and drive continuous improvement while managing daily operations and cash handling.

This role emphasizes training, safety, and delivering exceptional guest experiences. The position requires supervisory experience, completion of Barista Essentials, and a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• 6 months to 1 year of supervisory experience or experience in team leadership.
• Completed Blue Bottle’s Barista Essentials training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings, evenings, weekends and holidays

Responsibilities

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives.
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success.
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency.
• Execute essential operational support duties such as ordering, receiving, and managing inventory.
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation.
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team.
• Assume responsibility for cash handling and daily deposits.
• Promptly address guest concerns within the Cafe.
• Report incidents of illness and injury as per protocol.
• Provide guidance to team members on new menu offerings and operational procedures. Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives.
• Consistently prepare and serve beverages and food items to the highest quality standards.
• Take charge of supervising high-performing team members.
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement and lead with Omotenashi in mind.
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee.
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

Skills

Leadership

Training & Development

Communication

Problem solving

Empathy

Curiosity

Sustainability mindset

Education

Barista Essentials training

Tools

POS system

Job description

Blue Bottle Coffee is seeking a Shift Supervisor to lead hospitality and uphold cafe standards. You will mentor team members, ensure smooth service, and drive continuous improvement while managing daily operations and cash handling.

This role emphasizes training, safety, and delivering exceptional guest experiences. The position requires supervisory experience, completion of Barista Essentials, and a flexible schedule including mornings, evenings, weekends, and holidays.