Shift Supervisor: Customer Focus & Team Leadership

Papa John's International; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Papa John’s is seeking a candidate to supervise shifts and work areas in our restaurant to ensure high quality products and customer service, supporting restaurant profitability. The role requires executing company policies, procedures, programs and systems while complying with federal, state and local laws and ethical business practices.

You will lead a restaurant team, maintain staffing levels, train and coach team members, and promote a culture of quality, teamwork and customer focus.

Qualifications

• High School diploma or GED.
• Successful and stable employment history.

Responsibilities

• Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each delivered product reflects the customer’s order.
• Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
• Contribute to sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss. Manage company’s assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.

Skills

Cash management skills

Education

High School diploma or GED

Successful and stable employment history

Job description

Papa John’s is seeking a candidate to supervise shifts and work areas in our restaurant to ensure high quality products and customer service, supporting restaurant profitability. The role requires executing company policies, procedures, programs and systems while complying with federal, state and local laws and ethical business practices.

You will lead a restaurant team, maintain staffing levels, train and coach team members, and promote a culture of quality, teamwork and customer focus.