Shift Supervisor: Customer Experience & Store Ops

Walgreens; Joliet (IL); On-site; USD 23,419,000 - 27,552,000; Full time

Job summary

Walgreens is seeking a capable team member to open or close the store when management is absent, handle cash, assist customers, and ensure the floor and stock room are ready for business. The role includes supporting vendor deliveries, inventory accuracy, pricing, and maintaining a clean, compliant store environment.

The ideal candidate has at least one year of leadership or supervisory experience, is fluent in English, and can deliver a friendly, proactive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash/startups.
• Completes returns, refunds, cash drops, and maintains accurate registers and pricing tasks.
• Delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and shares service best practices with the team.
• Coaches others on vendor orders, backroom processes, and displays.
• Maintains inventory accuracy, pricing signage, and basic department upkeep.
• Handles store communications, reports issues, and supports management in daily operations.
• Ensures compliance with policies and separates food items by policy.

Skills

Leadership experience

Retail key holder

English proficiency

Job description

Walgreens is seeking a capable team member to open or close the store when management is absent, handle cash, assist customers, and ensure the floor and stock room are ready for business. The role includes supporting vendor deliveries, inventory accuracy, pricing, and maintaining a clean, compliant store environment.

The ideal candidate has at least one year of leadership or supervisory experience, is fluent in English, and can deliver a friendly, proactive customer experience.