Operations Manager/Shift Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York seeks an Operations Manager/Shift Supervisor to oversee daily shelter operations at The Schwartz Assessment Shelter on Ward's Island, NY. You will supervise front-line staff, manage intake and bed assignments, and coordinate case management to ensure safe, compassionate service.

The role requires a high school diploma or GED, plus at least one year in a social services setting, strong interpersonal skills, basic computer knowledge, and security and Fire

Qualifications

• High school diploma or GED preferred plus one year of relevant experience.
• Good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Responsibilities

• Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
• Ensure optimal customer service is being provided to clients.
• Ensure recreation activities are occurring.
• Ensures the facility is adequately staffed at all times.
• Work with DHS PD to ensure the daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety.
• Manage community relations and communicate with relevant authorities as needed.

Skills

Interpersonal skills

Basic computer knowledge

Security certifications

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Operations Manager/ Shift Supervisor

The Operations Manager is responsible for facilitating daily shelter operations.

The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location

Wards Island, NY 10035

Minimum Qualifications

• High school diploma or GED preferred plus one-year of relevant experience working in a similar capacity in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Responsibilities

• Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
• Ensure optimal customer service is being provided to clients.
• Ensure recreation activities are occurring.
• Ensures the facility is adequately staffed at all times.
• Work with DHS PD to ensure the daily security and safety of the facility.
• Supervise facility maintenance, cleaning staff and fire safety.
• Manage community relations and communicate with relevant authorities as needed.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.