Front Desk Supervisor

Volunteers of America-Greater New York; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York is seeking a Front Desk Supervisor to coordinate the program operations during the assigned shift at Legacy Family Residence in Brooklyn. The role supports residents, enforces policies, and ensures safety and smooth front desk operations.

The position offers a full-time schedule with a comprehensive benefits package including health coverage, retirement, tuition reimbursement, and paid time off.

Qualifications

• High school diploma or GED preferred.
• One year of relevant experience working in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.

Responsibilities

• Directs all front desk staff activities to ensure adherence to policy and procedures.
• Ensure proper documentation of front desk activities.
• Provide emergency assistance to residents as needed and supervise incident management system.
• Monitor building safety.
• Conduct rounds at residence as assigned.

Skills

Interpersonal skills

Basic computer knowledge

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Front Desk Supervisor

The Front Desk Supervisor coordinates the operation of the program during the assigned shift.

Legacy Family Residence is a transitional family shelter located in the Bronx, where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Location: Brooklyn, NY 11236

Minimum Qualifications

• High school diploma or GED preferred.
• One year of relevant experience working in a similar capacity in a social services setting.
• Must possess good interpersonal skills and basic computer knowledge.

Certifications that are required upon hire

• Security License
• Fire Guard (F-80)

Certifications that are required within 90 days of hire – VOA will cover the cost

• CPR/First Aid
• Fire Guard (F-02)

Front Desk Supervisor Principal Responsibilities

• Directs all front desk staff activities to ensure adherence to policy and procedures.
• Ensure proper documentation of front desk activities.
• Provide emergency assistance to residents as needed and supervise incident management system.
• Monitor building safety.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.