Shift Supervisor (519)

KPH HEALTHCARE SERVICES, INC; City of Cortland (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking an on-site supervisor to provide leadership in the absence of store management. This role oversees opening and closing procedures and supervises the store crew during shifts.

You will represent management in resolving customer service issues, ensure all mandatory trainings are completed, and perform other duties as assigned to maintain smooth operations. Strong communication and supervisory skills are essential for success.

Responsibilities

• Oversee opening and closing procedures in the absence of store management
• Supervise store crew during shifts and direct activities accordingly
• Represent management to resolve customer service issues
• Complete all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned