Shift Supervisor

KPH HEALTHCARE SERVICES, INC; Essex (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Supervisor to provide leadership in the absence of store management and ensure daily operations run smoothly across shifts.

Key duties include supervising the store crew, opening and closing procedures, resolving customer service issues, and completing mandatory regulatory trainings.

This role emphasizes strong teamwork, adherence to policies, and proactive problem-solving to maintain excellent customer experiences.

Responsibilities

• Fulfill all duties listed for a Customer Experience Advocate.
• Carry out opening and closing procedures in the absences of store management.
• Supervise store crew by directing activities in the absence of store management.
• Represent management in resolving customer service issues.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store's crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned