Shift Supervisor

Priority Dispatch Corp.; Town of Sullivan (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Priority Dispatch Corp. in New York is seeking a capable supervisor to provide leadership in the absence of store management and to ensure smooth daily operations. This role prioritizes crew supervision, opening/closing duties, and effective customer service handling.

You will lead the team, resolve issues, and participate in mandatory trainings, with opportunities to contribute to continuous improvement. A High School diploma or GED is required, and AS degree or higher is preferred for

Qualifications

• Minimum: High School Diploma or GED.
• AS degree or higher preferred.
• At least 2 years of related experience.

Responsibilities

• Lead and supervise the store crew in the absence of management.
• Open and close procedures as needed.
• Resolve customer service issues in collaboration with management.
• Complete mandatory and regulatory trainings.
• Perform other duties as assigned.

Skills

Supervisory leadership

Customer experience

Shift supervision

Education

High School Diploma or GED

AS Degree or Higher

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position