Shift Supervisor

Priority Dispatch Corp.; Village of Potsdam (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Priority Dispatch Corp. seeks a Customer Experience Supervisor to lead in the absence of store management, ensuring smooth operations and attentive service. You will open and close procedures, assign tasks, and guide the crew to maintain quality standards.

Responsibilities include representing management on customer issues, completing mandatory training, and supporting daily duties as needed across shifts. Experience in supervision and customer care is preferred.

Qualifications

• High School Diploma or GED required.
• AS Degree or higher preferred.
• 2+ years experience in related position preferred.

Responsibilities

• Lead store crew in the absence of store management.
• Perform opening and closing procedures.
• Resolve customer service issues and represent management.
• Complete mandatory and regulatory training; perform other duties as assigned.

Skills

Supervisory experience

Customer service

Education

High School Diploma or GED

AS Degree or Higher

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.Job Duties:Ability to fulfill all duties listed for a Customer Experience AdvocateMay carry out all opening and closing procedures in the absences of store managementMay supervise store’s crew through assigning, directing and following up of activities, in the absence of store managementMay represent management in resolving customer service issuesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: High School Diploma (or currently enrolled) or GEDPreferred: AS Degree or HigherExperience:Preferred: 2 or more years previous experience in related position