Shift Supervisor

KPH Healthcare Services; Springfield (VT); On-site; USD 23,000 - 25,000; Full time

Job summary

KPH Healthcare Services in Springfield, VT, is seeking a Store Supervisor to provide leadership in the absence of store management. You will oversee opening and closing procedures, direct the crew, and resolve customer service issues to maintain service standards.

The role emphasizes completing mandatory training, adherence to regulations, and ensuring daily operations run smoothly. Prior supervisory or customer service experience is preferred; a High School diploma or GED is required.

Qualifications

• High school diploma or GED required; AS degree preferred.
• 2+ years of supervisory or related customer service experience preferred.
• Ability to open/close procedures in the absence of store management.
• Drug test and ongoing exclusion/disciplinary monitoring may apply.

Responsibilities

• Fulfill all duties listed for a Customer Experience Advocate.
• May carry out opening and closing procedures in the absences of store management.
• May supervise store crews through directing and following up of activities in the absence of store management.
• May represent management in resolving customer service issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Supervisory experience

Education

High School Diploma or GED

AS Degree

Job description

Overview

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Responsibilities

Job Duties:

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience:

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:

$17.00-18.50 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.