Assistant General Manager

Jobtailor; Tucson, Northern (AZ, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Jobtailor in Tucson, AZ is seeking an experienced store supervisor to help lead daily operations and ensure excellent customer service. You will collaborate with the General Manager to drive sales, maintain brand standards, and uphold safety and regulatory compliance.

The role requires managing a team, handling inventory, and resolving customer issues while supporting budget goals and SOP adherence. The position is full-time and on-site in a fast-paced retail environment.

Qualifications

• Minimum two years of related experience or equivalent training.
• Prior management experience in retail or customer service is preferred.
• Experience with cash handling.
• Ability to train, develop, and evaluate a team of 40+ employees.
• Strong interpersonal and professional communication skills.
• Ability to communicate in conversational English.

Responsibilities

• Support the General Manager in leading and supervising store personnel.
• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure compliance with state-specific regulations.
• Review, communicate, and ensure compliance with company SOPs.
• Communicate changes to employees with the General Manager and other leaders.
• Coach, train, and develop the team on service standards and accountability.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations while on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing the labor budget.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Two years experience

Management experience

Cash handling

Train and develop team

Interpersonal skills

English communication

Safety procedures

Data analysis

Customer interactions

Independent work

Tools

Computer

Scanner

Printer

Telecommunication devices

Job description

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and ensure compliance with company SOPs
• Communicate changes to employees with the General Manager and other leaders
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• Two years of related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service
• Prior cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism
• Ability to communicate in conversational English
• Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
• Ability to comprehend safety procedures
• Proven ability to analyze data and draw appropriate conclusions
• Ability to interact respectfully and politely with customers and team members
• Must pass a Level 1 and Level 2 background check
• Must be at least 21 years of age
• Must function independently and work effectively with residents, personnel, and support agencies
• Must be able to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
• Valid driver's license and MVR background check required for delivery locations only
• Must be able to move throughout the entire facility, including tight spaces
• Ability to communicate and exchange sensitive information
• Ability to observe and inspect details at varying ranges
• Ability to manipulate objects of varying sizes and weights
• Ability to push, pull, lift, carry, and position objects up to 50 lbs.
• Ability to ascend and descend stools, ladders, and steps
• Ability to crouch, stoop, kneel, crawl, and position self or objects at floor level
• Visual and auditory acuity with or without aids
• Occasionally remain seated

Core Competencies

Demonstrates strong leadership and management skills in retail environments, with a focus on team development, compliance with regulations, and maintaining service standards. Proven ability to analyze data, manage inventory, and handle customer escalations effectively.

Highest-signal resume keywords

• Retail Management Experience
• Team Training and Development
• Cash Handling Experience
• Compliance with State Regulations
• Interpersonal Communication Skills

ATS Optimization Keywords

Hard Skills

• Inventory Management
• Data Analysis
• Service Standards Implementation
• SOP Compliance
• Safety Procedure Comprehension

Soft Skills

• Strong Interpersonal Skills
• Professionalism
• Conflict Resolution
• Effective Communication
• Team Collaboration

Certifications & Qualifications

• Level 1 Background Check
• Level 2 Background Check
• Valid Driver's License

Industry Keywords

• Retail
• Customer Service
• Visual Merchandising
• Labor Budget Management
• Patient Issue Resolution

Tools & Technologies

• Electronic Equipment Operation
• Computer
• Scanner
• Printer
• Telecommunication Devices