Shift Supervisor

Volunteers of America Greater New York; New York (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life insurance

Retirement plan

Educational Reimbursement Program

Paid Time Off

Paid Birthday Holiday

Job summary

An established industry player is seeking a dedicated Shift Supervisor to join their team in the fight against homelessness. This role involves overseeing client care, ensuring safety, and providing exceptional service to families and individuals in need. The ideal candidate will possess strong communication skills, a commitment to client rights, and the ability to manage crises effectively. With a focus on community support, this position offers a chance to make a real difference in the lives of those facing challenges. Join a dynamic organization that values its employees and provides an exceptional benefits package, including medical, dental, and educational reimbursement.

Qualifications

• High school degree or GED with 2+ years of relevant experience required.
• Valid state driver's license preferred.

Responsibilities

• Supervise front desk staff and ensure adherence to policies.
• Monitor building safety and provide optimal customer service.
• Transport clients to appointments and respond to emergencies.

Skills

Communication Skills

Crisis Management

Customer Service

Driving Skills

Education

High School Diploma or GED

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Shift Supervisor

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarifies facility rules.

Location: New York, NY 10025

Minimum Qualifications:

• The position requires a high school degree or GED with at least two years of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred. Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Shift Supervisor Principal Responsibilities:

1. Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
2. Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
3. Oversee client participation in daily program activities. Provide optimal customer service.
4. Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
5. Accept new clients in electronic records database.
6. Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Employees receive an exceptional benefits package including:

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year. In addition:
  • Paid Birthday Holiday

And much more...

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!