Client Care Worker/Customer Care Worker

Volunteers of America Greater New York

New York (NY)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Job summary

Volunteers of America-Greater New York is seeking a dedicated Customer Care Worker to meet client needs and promote engagement in services. This role involves overseeing daily program activities and offering exceptional customer service in a supportive shelter environment on Wards Island.

Qualifications

One year relevant experience preferred.
Clean and valid driver’s license preferred.

Responsibilities

Oversee client participation in daily program activities and ensure adherence to program rules.
Provide optimal customer service while managing various client needs.
Drive agency vehicles to transport clients as assigned.

Skills

Client Engagement

Crisis Management

Customer Service

Education

High school diploma or GED

Tools

Electronic records database

Agency vehicles

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs , and others in need, including a special education preschool program.

We are in search of new talent in the following position…

Position: Customer Care Worker

The Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.

The Schwartz AssessmentShelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: Wards Island, NY 10035

Minimum Qualifications:

High school diploma or GED preferred plus one-year relevant experience.
Clean and valid driver’s license preferred.

Customer Care Worker Principal Responsibilities:

Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.

Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.

Accept new clients in electronic records database.

Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.

Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.

Provide emergency response including crisis management, first aid, CPR, and fire response as needed.

Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager

Drive agency vehicles to transport clients and staff, as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: