Case Manager Supervisor

Voa Gny; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

VOA–Greater New York seeks a Case Manager Supervisor to lead Case Managers and a Housing Specialist, ensuring high-quality services aligned with program guidelines and funder requirements. The role focuses on supervision, training, and performance management in the Bronx.

A strong background in human services, with supervisory experience, is essential. The position emphasizes collaboration with multiple agencies, client-centered case management, and adherence to confidentiality and funding

Qualifications

• : Minimum Qualifications: Bachelor's Degree in Human Services with three years of experience with a similar population of clients and one year of supervisory experience, or 60 college credits with satisfactory years of supervisory experience.
• : Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Responsibilities

• : Oversee the performance and development of Case Managers and the Housing Specialist, ensuring services align with guidelines and funder requirements.
• : Conduct regular one-on-one meetings and team discussions to ensure caseloads are managed effectively and policies are followed.
• : Provide coaching, mentoring, and professional development opportunities for staff.
• : Develop linkages with internal and external services and state/city liaisons.
• : Monitor and ensure timely completion of intake forms, assessments, IHP, TFA, and progress notes.
• : Conduct periodic audits of case files for compliance.
• : Provide direct case management services including assessments and advocacy.
• : Support housing needs with client-centered assistance for long-term stability.
• : Evaluate performance and provide constructive feedback.
• : Document activities confidentially and timely.
• : Assist outreach to identify veterans eligible for SSVF and conduct community outreach.

Skills

Verbal and written communication

Computer skills

Collaborating with agencies

Supervisory experience

Education

Bachelor's Degree in Human Services

60 college credits with supervisory experience

Job description

Posted Monday, August 10, 2026 at 4:00 AM

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Case Manager Supervisor

The Supervisor of Case Managers ensures that Case Managers and the SSVF Housing Specialist deliver services to clients in a manner that is consistent with professional case management standards, the contractual requirements of the funding sources, and the policies, guidelines, and shared values of VOA.

Location: Bronx, NY 10451

Minimum Qualifications:

• Bachelor's Degree in Human Services with three years of experience with a similar population of clients and one year of supervisory experience, or 60 colleges credits with satisfactory years of supervisory experience.
• Demonstrated ability in verbal and written communication, including basic computer skills, and the ability to work with multiple agencies.

Case Manager Supervisor Principal Responsibilities:

• Oversee the performance and development of Case Managers and the Housing Specialist, ensuring that they deliver high-quality services in line with program guidelines, contractual requirements, and organizational values. Provide ongoing training for case managers on new policies, tools, and methodologies to enhance service delivery.
• Conduct regular one-on-one meetings and team discussions to ensure that case managers and housing specialists effectively manage caseloads, meet performance standards, and adhere to funder and organization policies.
• Provide coaching, mentoring, and professional development opportunities to enhance the skills and knowledge of case managers and housing specialists.
• Develop positive linkages, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor and ensure the timely and accurate completion of case documentation, including intake forms, assessments, Individualized Housing plans, a Temporary Financial Assistance package, and progress notes.
• Conduct periodic audits of case files to assess compliance with regulations, policies, and best practices.
• provide direct case management services for clients, including assessments, IHP, service coordination, TFA, and advocacy services.
• Ensured the quality of client services by modeling best practices for case management and direct client interactions. Support the housing specialist in providing client-centered housing assistance, ensuring that clients’ housing needs are met with a focus on long-term stability.
• Evaluate case managers’ and housing specialists' performance through regular assessments, providing constructive feedback and addressing performance challenges when necessary.
• Document case management activities in a confidential, timely, and concise manner.
• Support outreach with screening and assessment efforts to identify veterans who may be eligible for SSVF services. Conduct outreach to veterans enrolled in the program, including home visits and shelter settings. Additionally, perform community outreach to identify veterans who may benefit from the services offered through SSVF.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!