Shift Supervisor

Hunter Super Techs - TurnPoint; Hobart (IN); On-site; USD 19,286,000 - 23,419,000; Full time

Benefits offered by this job

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules - day, night, and e

Vacation pay & PTO

Medical benefits

401K plan with 6% match

Health and Wellness programs

KFC Foundation programs

Job summary

KFC in Hobart, Indiana is seeking a Shift Lead to drive a fast-paced team and uphold our high standards. You will coach Team Members, resolve customer concerns, and partner with management on business initiatives.

The role emphasizes ownership, leadership, and a commitment to safety and quality across shifts. The ideal candidate has restaurant/retail experience with 3 months lead experience, strong communication, and the ability to manage cash, inventory, and labor.

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Excellent communication and leadership abilities.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years old.
• Ability to move up to 50 lbs and stand for long periods.

Responsibilities

• Execute KFC Connect Success Routine to ensure customer satisfaction.
• Oversee Team Members' shift tasks and appearance.
• Ensure food safety, quality and accuracy of orders.
• Provide regular feedback to the RGM on performance.
• Assist RGM in screening Team Members.
• Support Profit & Loss by following cash control and inventory procedures.
• Oversee product preparation, rotation, cooking and holding times.
• Assist with facility maintenance and health & safety standards.

Skills

Leadership

Communication

Organizational skills

Cash handling

Basic math

Attendance & punctuality

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunitiesFlexible schedules- day, night and evening shiftsVacation pay and additional Paid Time OffMedical benefits401K plan with 6% matchHealth and Wellness programsPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!