Shift Supervisor

Hunter Super Techs - TurnPoint; Lowell (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Free meal per shift

Tuition reimbursement

Scholarship opportunities

Flexible schedules

Vacation pay

Medical benefits

401K with match

Health and Wellness programs

Job summary

KFC Lowell is seeking a Shift Lead to drive the team, lead shifts with energy, resolve customer concerns, and uphold high standards.

You will coach team members, ensure food safety and order accuracy, manage cash handling, and contribute to business initiatives with the RGM. Ideal candidates have 1 year of restaurant/retail experience and strong communication and reliability.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Physical dexterity to move up to 50 lbs.
• Reliable transportation required.

Responsibilities

• Lead shifts and meet KFC standards while resolving customer concerns.
• Oversee team tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and order accuracy.
• Provide feedback to the RGM on team performance.
• Assist with staffing, labor, and inventory management.
• Train team members and address conflicts constructively.
• Support facility maintenance and health/safety adherence.

Skills

Leadership

Customer service

Communication

Cash handling

Team coaching

Time management

Attendance & punctuality

Tools

Cash register

Job description

Location: 1692 E. Commercial Avenue, Lowell, IN, 46356

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions KFC’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

Competitive PayFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunities

Flexible schedules- day, night and evening shifts

Vacation pay and additional Paid Time Off

Medical benefits

401K plan with 6% match

Health and Wellness programs

PERKS!

• Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!