Shift Supervisor

Hunter Super Techs - TurnPoint; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meal per shift

Tuition reimbursement

Flexible schedules

Paid time off

Medical benefits

401K with match

Discounts

KFC Foundation programs

Job summary

KFC in Grand Rapids, MI is seeking a Shift Lead to drive daily operations, coach the team, and ensure top-notch guest experiences. You will manage shift tasks, monitor food quality, and resolve guest concerns while partnering with management on important business initiatives.

The role requires 1 year in food service, strong communication, and leadership skills. A reliable car, 18+ years old, and the ability to lift up to 50 lbs are needed. Join a fast-paced team focused on excellence.

Qualifications

• 1 year of restaurant/retail experience with 3 months shift lead preferred.
• Must be at least 18 years old and have reliable transportation.
• Excellent communication, leadership and organizational skills.
• Cash handling, basic math and cash register operation.
• Attendance and punctuality are essential.
• Able to move up to 50 lbs.

Responsibilities

• Oversee shift tasks and ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly and maintain positive relations.
• Coach and guide Team Members; provide regular feedback to RGM.
• Assist with recruiting and screening Team Member candidates.
• Assist with cash control, inventory, and labor management.
• Ensure health and safety standards are followed.
• Maintain clean, neat appearances and ensure on-brand service.

Skills

Leadership

Communication

Customer Service

Cash Handling

Attention to Detail

Tools

Cash Register

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunitiesFlexible schedules- day, night and evening shiftsVacation pay and additional Paid Time OffMedical benefits401K plan with 6% matchHealth and Wellness programsPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!