Shift Supervisor

Salsa Fresca Mexican Grill; Hartford (CT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Flexible schedule

Job summary

Salsa Fresca Mexican Grill is seeking a proactive Floor Supervisor to lead daily operations during shifts, manage staff, and ensure exceptional guest service. The role focuses on coordinating front and back of house, maintaining high standards, and driving operational efficiency.

Ideal candidates will have supervisory experience in fast-paced food & beverage settings, strong leadership, and a commitment to safety and customer satisfaction.

Qualifications

• Requires supervisory experience in food & beverage, preferably fast-paced.
• Demonstrates leadership and team motivation skills.
• Excellent customer service and communication abilities, resolves issues effectively.

Responsibilities

• Oversee shift operations and coordinate front and back of house.
• Direct staff activities, manage performance and staffing levels.
• Address customer issues promptly and maintain service standards.
• Enforce sanitation and safety regulations with regular checks.
• Manage cash operations and report shift activities.

Skills

Supervisory experience

Leadership

Customer service

Health & safety

Flexible availability

Cash handling

POS systems

Physical stamina

Problem solving

Teamwork

Tools

POS systems

Job description

Benefits:

• Paid time off
• Employee discounts
• Flexible schedule

Position Overview:

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.