Shift Supervisor

KPH HEALTHCARE SERVICES, INC; City of Plattsburgh (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a supervisory professional to provide leadership in the absence of store management on a per-shift basis. This role ensures smooth operations and customer service continuity.

The candidate will open and close procedures, supervise crew, resolve customer issues, and complete mandatory training to stay compliant with regulatory requirements.

Responsibilities

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out opening and closing procedures in the absences of store management
• May supervise store's crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

Job Description: Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store's crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned