Shift Operations Lead

Chick-fil-A Fulton Street & Oculus SFC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Chick-fil-A Fulton Street is seeking a Shift Lead to join our on-site team in New York, NY. This full-time role focuses on managing restaurant operations, ensuring food safety, fast service, and a welcoming guest experience.

You will lead team members, uphold standards, and drive operational excellence in a fast-paced environment. As a Shift Operations Lead, you’ll coordinate food preparation and service flow, monitor inventory and schedules, and address guest concerns with a calm, professional

Qualifications

• Leadership and team management skills.
• Operational excellence and attention to detail.
• Strong communication and interpersonal skills.
• Experience in inventory management and scheduling.
• Understanding of food safety and quality standards.
• Experience in fast-paced, high-volume environments.
• Ability to motivate and develop team members.

Responsibilities

• Ensure Chick-fil-A operating standards are being met.
• Ensure all food is craveable for our guests and that food is safe, with proper taste and temperature standards.
• Lead fast and accurate service; drive a sense of urgency to achieve operational excellence.
• Create a welcoming environment for each guest and ensure the restaurant feels like home for all.
• Ensure team members maintain cleanliness standards across the restaurant.
• Coordinate security and cash handling procedures and ensure registers adhere to policies.
• Address and deescalate guest issues; consult management for complex issues.
• Maintain positive working relationships and provide direction and feedback to team members.
• Communicate and address team member performance and policy violations to management.
• Strictly adhere to and enforce all company policies and procedures.

Skills

Leadership

Team management

Operational excellence

Communication

Interpersonal skills

Inventory management

Scheduling

Food safety standards

Job description

At Chick-fil-A Fulton Street, we are more than a restaurant – we’re a team built on care, excellence, and opportunity. Located in New York City’s Financial District, our mission is to serve our guests with genuine hospitality while developing leaders who make a difference both inside and outside our restaurant. We pride ourselves on delivering operational excellence and second-mile service, whether we're serving a meal, supporting the community, or investing in team growth.

Role Description

This is a full-time on-site role for a Shift Lead located in New York, NY. At Chick-fil-A Fulton Street, Shift Operations Leads are responsible for managing the restaurant operations. Operations include the production, or flow of food, and the throughput, or flow of the guest. To provide a remarkable experience for our guests, our Shift Operations Leads must manage the team and their responsibilities in a way which yields Operational Excellence. Leads will be expected to not only uphold our standards at Chick-fil-A, but ensure the team working with them does the same. At Chick-fil-A Fulton Street, we aim to be the world’s quickest Chick-fil-A by redefining what fast feels like. To achieve this goal, all our people and processes need to be operating in sync. Responsibilities include:

• Ensure Chick-fil-A operating standards are being met.
• Ensures all food is craveable for our guests. We should be making food safe and following all Chick-fil-A procedures. Our food should maintain taste and temperature standards!
• Leads should be maintaining fast and accurate service. We strive to redefine what fast feels like! This sense of urgency should be driven by our Operations Leads.
• Create a welcoming environment for each guest. Our restaurant should be a place which feels like home for all – and that starts with our people.
• Ensures that Team Members are maintaining cleanliness standards in all areas of the restaurant.
• Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures.
• Addresses & deescalates guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback.
• Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres and enforces all Company policies and procedures and consistently.

Qualifications

• Leadership and Team Management skills
• Operational Excellence and Attention to Detail
• Strong Communication and Interpersonal skills
• Experience in Inventory Management and Scheduling
• Understanding of Food Safety and Quality Standards
• Experience in a fast-paced, high-volume environment
• Ability to motivate and develop team members