Operations Manager - Hospitality

Chick-fil-A; New York (NY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Teamwork and leadership development

Job summary

A leading restaurant brand is seeking an Operations Manager to oversee daily operations in Brooklyn, NY. The successful candidate will ensure compliance with company standards while delivering exceptional service and coaching team members. They will collaborate with the leadership team to drive growth and maintain the brand's reputation. Ideal applicants are organized, adaptable, and possess strong leadership qualities with a focus on customer satisfaction.

Qualifications

• Minimum age 21+ years old and NY food handlers permit.
• Experience in hospitality/restaurant operations preferred.
• Ability to coach, develop others, and drive results.

Responsibilities

• Direct the daily operations of the restaurant.
• Ensure compliance with company standards in all areas of operations.
• Coach Team Leaders and Members for performance.
• Collaborate with leadership to drive growth.

Skills

Strong leadership

Communication skills

People-management skills

Problem-solving abilities

Adaptability

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Job description

Overview

Immediate Openings

Description:

The Operations Manager (OM) will work directly with the Senior Operations Manager, Director of Operations, and other members of the leadership team to execute strategies that focus on delivering world-class hospitality and crave-able food while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the Operations Manager will also work closely with other leaders, such as the Catering manager and catering team, to help grow the brand in Brooklyn, NY. The Operations Manager is responsible for coaching the behaviors and providing accountability to all Team Leaders and Team Members who work for the organization.

Those behaviors include customers first, working with a sense of urgency to improve our speed of service, and ensuring all Chick-fil-A training and procedures are followed. The Operations Manager has the responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. You must be a minimum age of 21+ years old and have a NY food handlers permit for this job.

Note: This description includes information about job duties, expectations, and qualifications relevant to the role.

Responsibilities

• Direct the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, and financial accountability.
• Ensure the highest quality products and services are delivered to customers.
• Coach and hold Team Leaders and Team Members accountable for performance and adherence to Chick-fil-A standards.
• Collaborate with leadership to execute strategies that drive growth in Brooklyn, NY.
• Model brand ambassador behaviors and ensure adherence to training and procedures.
• Proactively manage shift operations, including staffing, scheduling, and delegation as needed.

Qualifications and Skills

• Minimum age 21+ years old and NY food handlers permit.
• Experience in hospitality/restaurant operations preferred.
• Strong leadership, communication, and people-management skills.
• Ability to coach, develop others, and drive results in a fast-paced environment.
• High level of organization, adaptability, and problem-solving abilities.

Character and Behavioral Expectations

• Core values: Honesty, Integrity, Commitment, Pursuit of Excellence.
• Winning attitude: Customer-first mindset, hustle, enthusiasm, and continuous improvement.
• Strong work ethic, reliability, and accountability; ability to work long hours and under pressure.
• Servant leadership, team orientation, and excellent communication skills (verbal, written, electronic).

Education

• High School Diploma or equivalent, Bachelor’s Degree plus

Work Schedule and Secondary Responsibilities

• Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair Work Week Law. Hours are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability.

• Can work a minimum of 35 hours a week, but not more than 45 per week

*It is the employee’s responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination

• Must be available to work on Saturdays

• When multiple leaders are scheduled for a shift, the manager may have to assume the responsibilities of a regular team member.

Work Environment

The work hours can be long and physically demanding, and the restaurant environment is likely to be noisy and busy, which can be stressful. Managers and other members of the leadership team are on their feet for most of the shift, so comfortable shoes are recommended. The job may involve lifting and carrying heavy items regularly (at least 25 lbs). Leaders may be expected to start work very early or work at night. Team morale and positivity are important to Chick-fil-A culture.

Working at a Chick-fil-A restaurant is an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.