Shift Lead

Chick-fil-A | Fulton St; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Chick-fil-A Fulton Street in New York, NY is seeking a Shift Lead for a full-time, on-site role. You will supervise restaurant operations, manage the flow of food and guests, and lead a team to deliver operational excellence and a remarkable guest experience.

You will uphold Chick-fil-A standards, coach Team Members, ensure safety, cleanliness, and cash handling, and address guest concerns while maintaining a welcoming environment.

Responsibilities

• Ensure Chick-fil-A operating standards are met.
• Maintain food safety, taste, and temperature standards.
• Provide fast and accurate service with a sense of urgency.
• Create a welcoming environment for every guest.
• Maintain cleanliness across all restaurant areas.
• Manage security and cash-handling procedures and policy adherence.
• Address guest issues and escalate to management as needed.
• Provide direction and feedback to Team Members while maintaining respectful relations.
• Enforce all company policies consistently.

Job description

This is a full-time on-site role for a Shift Lead located in New York, NY. At Chick-fil-A Fulton Street, Shift Operations Leads are responsible for managing the restaurant operations. Operations include the production, or flow of food, and the throughput, or flow of the guest. To provide a remarkable experience for our guests, our Shift Operations Leads must manage the team and their responsibilities in a way which yields Operational Excellence. Leads will be expected to not only uphold our standards at Chick-fil-A, but ensure the team working with them does the same. At Chick-fil-A Fulton Street, we aim to be the world’s quickest Chick-fil-A by redefining what fast feels like. To achieve this goal, all our people and processes need to be operating in sync. Responsibilities include:

• Ensure Chick-fil-A operating standards are being met.

• Ensures all food is craveable for our guests. We should be making food safe and following all Chick-fil-A procedures. Our food should maintain taste and temperature standards!

• Leads should be maintaining fast and accurate service. We strive to redefine what fast feels like! This sense of urgency should be driven by our Operations Leads.

• Create a welcoming environment for each guest. Our restaurant should be a place which feels like home for all – and that starts with our people.

• Ensures that Team Members are maintaining cleanliness standards in all areas of the restaurant.

• Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures.

• Addresses & deescalates guest issues that may arise; consults with management regarding complex issues.

• Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback.

• Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling.

• Strictly adheres and enforces all Company policies and procedures and consistently.