Shift Lead: Hospitality & Operations Leader

Chick-fil-A; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Chick-fil-A in New York, NY is seeking a Shift Lead to guide daily operations and exemplify our Core Values. You will be a role model for Team Members, handling guest concerns with care and supporting the Person-in-Charge.

The role emphasizes leading daily operations, coaching staff, ensuring exceptional hospitality, and maintaining high standards of service and food quality across all service areas.

Qualifications

• At least 21 years of age.
• Must have Fast Food Experience.
• At least 1 year of managing/leading employees.
• GED or High School Diploma.

Responsibilities

• Oversee and ensure smooth operations during assigned shifts.
• Monitor workflows in kitchen, front counter, and guest experience.
• Troubleshoot operational or customer service challenges.
• Manage team members' shifts, breaks, and rotations.
• Open and close the restaurant according to procedures.
• Enforce food safety regulations and maintain cleanliness.
• Document shift details and provide feedback to management.

Education

GED or High School Diploma

Job description

Chick-fil-A in New York, NY is seeking a Shift Lead to guide daily operations and exemplify our Core Values. You will be a role model for Team Members, handling guest concerns with care and supporting the Person-in-Charge.

The role emphasizes leading daily operations, coaching staff, ensuring exceptional hospitality, and maintaining high standards of service and food quality across all service areas.