NYC On-Site Shift Lead - Guest Experience & Operations

Chick-fil-A | Fulton St; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Chick-fil-A Fulton Street in New York, NY is seeking a Shift Lead for a full-time, on-site role. You will supervise restaurant operations, manage the flow of food and guests, and lead a team to deliver operational excellence and a remarkable guest experience.

You will uphold Chick-fil-A standards, coach Team Members, ensure safety, cleanliness, and cash handling, and address guest concerns while maintaining a welcoming environment.

Responsibilities

• Ensure Chick-fil-A operating standards are met.
• Maintain food safety, taste, and temperature standards.
• Provide fast and accurate service with a sense of urgency.
• Create a welcoming environment for every guest.
• Maintain cleanliness across all restaurant areas.
• Manage security and cash-handling procedures and policy adherence.
• Address guest issues and escalate to management as needed.
• Provide direction and feedback to Team Members while maintaining respectful relations.
• Enforce all company policies consistently.

Job description

Chick-fil-A Fulton Street in New York, NY is seeking a Shift Lead for a full-time, on-site role. You will supervise restaurant operations, manage the flow of food and guests, and lead a team to deliver operational excellence and a remarkable guest experience.

You will uphold Chick-fil-A standards, coach Team Members, ensure safety, cleanliness, and cash handling, and address guest concerns while maintaining a welcoming environment.