Shift Manager: Lead Teams, Delight Guests, Daily Pay

Wendy; Milwaukee (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working

College Assistance

Education Rewards/ GED Assistance

Company Chaplain

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for Advancement

Uniforms

Vacation

Employee Assistance Program (ComPsych)

Unity Care

Job summary

Wendy's in Milwaukee, WI is hiring a Shift Manager to lead daily restaurant operations on a busy shift. You will supervise a front-line team, coach staff, ensure food safety and quality, and drive excellent guest experiences.

You will manage scheduling, cash handling, and performance metrics while upholding Wendy's standards. This hands-on role requires strong communication and problem-solving in a fast-paced environment.

Qualifications

• Experience in supervising a team in a fast-paced environment.
• Strong customer service orientation and conflict-resolution ability.
• Excellent communication with staff and guests.
• Ability to make quick, effective decisions under pressure.
• Comfort with multitasking and coordinating tasks across stations.
• Attention to food safety, cleanliness, and quality standards.

Responsibilities

• Lead and supervise team during shift.
• Provide guidance, coaching and feedback to staff.
• Ensure the team is trained on policies, procedures and best practices.
• Delegate tasks based on priorities and workflow.
• Maintain high guest service standards and promptly handle complaints.
• Oversee daily operations, including food prep, inventory, and cleaning.
• Ensure accurate cash handling and register operations.
• Manage breaks, meals, shifts and coverage.
• Ensure compliance with health and safety regulations.
• Make quick decisions to resolve operational issues.
• Communicate with management, staff and guests; report issues and observations.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Job description

Wendy's in Milwaukee, WI is hiring a Shift Manager to lead daily restaurant operations on a busy shift. You will supervise a front-line team, coach staff, ensure food safety and quality, and drive excellent guest experiences.

You will manage scheduling, cash handling, and performance metrics while upholding Wendy's standards. This hands-on role requires strong communication and problem-solving in a fast-paced environment.