Shift Manager: Lead Team, Service Excellence, Flexible Scheduling

Jersey Mike's; Wheat Ridge (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Bonus based on performance

Opportunity for advancement

Flexible Scheduling

Competitive Compensation

Career Advancement Opportunities

Job summary

Jersey Mike's in Wheat Ridge, CO is seeking an experienced Shift Manager to oversee restaurant operations during a shift. You will create and manage schedules, supervise staff, and assign duties to ensure smooth daily performance.

The ideal candidate demonstrates strong leadership with restaurant experience. You will train staff, ensure excellent customer service, and handle complaints with tact while upholding health and safety policies.

Qualifications

• High school diploma or GED required.
• Previous food service experience required.
• Familiar with MS Office, restaurant mgmt software, and POS systems.
• Ability to remain calm and thrive under pressure.
• Strong leadership and communication skills.

Responsibilities

• Train and manage employees and assign duties as needed.
• Lead team in providing exceptional customer service.
• Resolve customer complaints gracefully and with tact.
• Adhere to all health and safety rules and regulations.
• Provide sales and productivity reports to upper management.
• Maintain appropriate inventory levels, reorder and restock when necessary.
• Cover the shifts of absent employees.

Skills

Leadership

Customer Service

Team Management

Communication

Education

High school diploma/GED

Tools

POS software

Restaurant management software

Microsoft Office

Job description

Jersey Mike's in Wheat Ridge, CO is seeking an experienced Shift Manager to oversee restaurant operations during a shift. You will create and manage schedules, supervise staff, and assign duties to ensure smooth daily performance.

The ideal candidate demonstrates strong leadership with restaurant experience. You will train staff, ensure excellent customer service, and handle complaints with tact while upholding health and safety policies.