Shift Manager - Lead Team, Elevate Service, Daily Pay

Traditions Hospitality Group; Newcastle (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Job summary

Traditions Hospitality Group is seeking a diligent Shift Manager to oversee daily operations, ensuring exceptional service for guests and team members. You will supervise staff across front-of-house and back-of-house, train and mentor employees, and manage supplies to sustain operational needs.

The role emphasizes guest satisfaction and profitable efficiency. Ideal candidates bring 2+ years of supervisory hospitality experience, strong leadership, and excellent communication in a dynamic

Qualifications

• 2+ years of experience in a supervisory role within hospitality, beverage, or food service.
• Strong leadership and communication skills; ability to multitask in a fast-paced environment.

Responsibilities

• Supervise and coordinate activities of staff during assigned shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels to support operational needs.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Skills

Staff Supervision

Leadership

Communication

Multitasking

Shift Planning

Job description

Traditions Hospitality Group is seeking a diligent Shift Manager to oversee daily operations, ensuring exceptional service for guests and team members. You will supervise staff across front-of-house and back-of-house, train and mentor employees, and manage supplies to sustain operational needs.

The role emphasizes guest satisfaction and profitable efficiency. Ideal candidates bring 2+ years of supervisory hospitality experience, strong leadership, and excellent communication in a dynamic