Shift Manager: Lead Crew for Fast, Safe, Great Service

McDonald's Restaurants Limited; Plymouth (NH); On-site; USD 52,000 - 68,000; Full time

Job summary

McDonald’s Certified Swing Manager leads the shift team, directing crew and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, front counter, kiosk, mobile order, and curbside. The role emphasizes safety, quality, cleanliness, and brand standards while coaching staff for continuous improvement.

The position also focuses on labor deployment, cost control, waste monitoring, and protecting company assets, with strong collaboration with the General Manager.

Qualifications

• Experience leading a restaurant shift or similar environment.
• Ability to train and coach crew members on procedures and brand standards.
• Strong focus on safety, quality, cleanliness and guest satisfaction.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions and manage floor operations.
• Ensure food safety, compliance, and brand standards.
• Monitor service speed, order accuracy and hospitality.
• Lead labor deployment and control costs while protecting assets.
• Communicate shift performance and issues to the General Manager.

Skills

Leadership

Team supervision

Customer service

Job description

McDonald’s Certified Swing Manager leads the shift team, directing crew and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, front counter, kiosk, mobile order, and curbside. The role emphasizes safety, quality, cleanliness, and brand standards while coaching staff for continuous improvement.

The position also focuses on labor deployment, cost control, waste monitoring, and protecting company assets, with strong collaboration with the General Manager.