Shift Manager: Lead Coffee Team & Customer Experience

Starbucks; Winchester (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

Bean Stock

SIP stock program

Tuition coverage

Backup care

Disability benefits

Parental leave

Job summary

Starbucks in Winchester, MA is seeking a shift manager to lead a frontline team and uphold our community-focused service. You will mentor colleagues, drive store operations, and ensure a welcoming experience for every guest.

The role emphasizes leadership development, operational excellence, and a track record of customer service success in a fast-paced retail setting. If you value growth and teamwork, this is a fit.

Qualifications

• One year retail / customer service management experience
• One year supervising the work of others
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

Responsibilities

• Lead and mentor a diverse shift team
• Deliver excellent customer service and resolve issues
• Manage shift operations to support store goals
• Prepare team for advancement within Starbucks

Skills

Team leadership

Customer service management

Supervising others

Interpersonal skills

Job description

Starbucks in Winchester, MA is seeking a shift manager to lead a frontline team and uphold our community-focused service. You will mentor colleagues, drive store operations, and ensure a welcoming experience for every guest.

The role emphasizes leadership development, operational excellence, and a track record of customer service success in a fast-paced retail setting. If you value growth and teamwork, this is a fit.