Shift Manager: Lead, Mentor & Grow in Coffee Community

Starbucks; Holyoke (MA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition coverage (Starbucks College&AO

Job summary

Starbucks Coffee Company in Holyoke, MA is seeking a Shift Manager to lead a store team, deliver outstanding customer service, and uphold our welcoming environment. You will gain hands-on experience, mentoring, and training to run a multi-million dollar business while advancing along the Starbucks journey.

The role emphasizes strong leadership, coaching, and organizational skills, with a path to growth and access to industry-leading benefits and tuition coverage.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mentality with experience in a sales focused environment.

Responsibilities

• Lead shift with purpose and prepare for the next step in the Starbucks journey.
• Manage a multi-million dollar business, coach and mentor team members.
• Create a welcoming space for the community and ensure excellent customer service.

Skills

Team leadership

Customer service

Problem solving

Organizational skills

Interpersonal skills

Job description

Starbucks Coffee Company in Holyoke, MA is seeking a Shift Manager to lead a store team, deliver outstanding customer service, and uphold our welcoming environment. You will gain hands-on experience, mentoring, and training to run a multi-million dollar business while advancing along the Starbucks journey.

The role emphasizes strong leadership, coaching, and organizational skills, with a path to growth and access to industry-leading benefits and tuition coverage.