Shift Manager - Kitchen / Back of House

Chick-fil-A; Daytona Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Chick-fil-A Daytona Beach is seeking a Kitchen Shift Manager to lead back-of-house operations during opening, mid-shift, and closing hours. You will supervise staffing, enforce food safety standards, and ensure fast, friendly service in a fast-paced environment.

This role requires ServSafe certification (or plan to obtain), the ability to open or close at least three days weekly, and a commitment to the HEARD model for guest recovery.

Qualifications

• ServSafe Certified (Will complete once hired).
• Available to Open or Close at least three days per week.
• Completed the Accelerate Leadership Development program (Will complete once hired).
• No more than three call outs during the previous six months
• Understand, model, and execute the HEARD model for guest recovery.
• Have knowledge of and consistently execute our organization’s mission statement and Core Values
• Understands and helps promote knowledge of the Food Safety 5 and how it applies to their respective area

Responsibilities

• Leads the back of house portion of the restaurant including staffing, operations, and quality standards.
• Checks in all team members on shift for proper appearance guidelines.
• Ensures that all breaks and rotations are handled for the shift.
• Must be proficient in food safety standards.
• Ensures quality product is served to guests always.
• Maintains Speed of Service at or below established goals and reports results per shift.
• Monitors labor productivity and makes adjustments as needed to reach established goals and reports results per shift.
• Maintains a clean and safe environment at all times.
• Manages call offs and tardies as per store policy.
• Completes one food safety audit per shift.
• Documents team member infractions.
• Works with Catering Director to execute catering orders for the shift.
• Open and/or close the restaurant leading the shift as a key holder.
• Enthusiastically and passionately leads the team.

Skills

Staff management

Food safety

Customer service

Communication

Education

ServSafe Certification (required or in progress)

Job description

We have openings for the Kitchen Shift Manager position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Responsibilities

• Leads the back of house portion of the restaurant including staffing, operations, and quality standards
• Checks in all team members on shift for proper appearance guidelines
• Ensures that all breaks and rotations are handled for the shift
• Must be proficient in food safety standards
• Ensures quality product is served to guests always
• Maintains Speed of Service at or below the established goals and reports results per shift
• Monitor labor productivity and makes adjustments as needed to reach established goals and reports results per shift
• Maintains a clean and safeenvironment at all times
• Manages call offs and tardies as per store policy
• Completes one food safety audit per shift
• Documents team member infractions
• Works with Catering Director to execute catering orders for the shift
• Open and/or close the restaurant leading the shift as a key holder
• Enthusiastically and passionately leads the team

Requirements

• Servsafe Certified (Will complete once hired)
• Is available to Open or Close at least three days per week
• Completed the Accelerate Leadership Development program (Will complete once hired)
• No more than three call outs during the previous six months
• Understand, model, and execute the HEARD model for guest recovery.
• Have knowledge of and consistently execute our organization’s mission statement and Core Values
• Understands and helps promote knowledge of the Food Safety 5 and how it applies to their respective area

We plan to open our newly constructed restaurant late June 2023.
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.