FOH Team Leader

Workstream; Greensburg (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Chick-fil-A, Inc. in Greensburg is seeking a Team Leader to manage shift operations and deliver exceptional guest experiences. You will lead a team, ensure smooth opening, mid-shift, and closing coverage, and uphold Chick-fil-A hospitality standards.

The role emphasizes strong customer service, reliable teamwork, and effective communication. Must be 18+, legally eligible to work in the United States, and able to work flexible hours, including weekends.

Qualifications

• Customer service skills required.
• Ability to lead a team and supervise peers.
• Excellent verbal and written communication skills.
• Must be at least 18 years old and have the right to work in the United States.

Responsibilities

• Serve guests by taking orders and handling payments.
• Deliver meals and provide outstanding customer service.
• Maintain cleanliness of dining and surrounding areas.
• Stock supplies as needed to support shift operations.
• Lead and coach team members to uphold hospitality standards.

Skills

Customer service

Team leadership

Communication skills

Reliability

Adaptability

Education

High school diploma or equivalent

Job description

We have an opening for a Chick-fil-A Team Leader position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Requirements

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,400 restaurants in 48 states and Washington, D.C.