Shift Manager - In Room Dining (Available to work both SWING & GRAVE Shift)

Socket.dev; New Jersey; On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

401k,)

Life Insurance (Basic, Voluntary &

Paid Time Off

Job summary

Socket.dev is seeking a Shift Manager-In Room Dining to assist in overseeing the day-to-day management of the In Room Dining operation within our hotel.

You will supervise staff, control labor costs, train personnel, ensure sanitation, and handle guest concerns, with shift coverage including days, nights, weekends and holidays.

Qualifications

• Three years’ supervisory experience in Room Service and/or full-service restaurants preferred.
• Ability to communicate effectively in English.

Responsibilities

• Oversee day-to-day management of the In Room Dining operation.
• Control labor and other operating costs.
• Train and evaluate In Room Dining personnel and enforce policies.
• Facilitate communication between departments to ensure courteous, prompt service.
• Ensure sanitation compliance throughout In Room Dining.
• Handle customer complaints and regulatory requirements.
• Maintain a clean, safe work environment.
• Shift assignments may cover days, nights, weekends and holidays.
• Adhere to laws and regulations.

Skills

Supervisory experience

English communication

Education

High school diploma or GED

Job description

About the Role

The Shift Manager-In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

Position Responsibilities

• Ensures that service is carried out in accordance with established policy
• Responsible for controlling labor and other operating costs
• Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
• Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
• Ensures sanitation compliance throughout In Room Dining
• Handles customer complaints
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Adheres to federal, state and local laws and regulations
• All other duties as assigned
• The ability to handle all types of guest related situations

Essential Functions

• The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for entire shift
• The ability to work in a high-pressure environment
• Must have ability to sit and work from a computer for extended periods
• Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment.
• Must be able lift/push/pull up to 25 lbs

• High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants is preferred
• The ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Our cash compensation amount for this role is targeted at $46,500-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.