Shift Manager - In Room Dining (Available to work both SWING & GRAVE Shift)

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Job summary

Ocean-Casino-Resort is seeking a Shift Manager-In Room Dining to oversee daily operations and support the Manager in Room Dining. You will manage staff, control costs, and ensure policy compliance while delivering quality guest service in a fast-paced casino environment.

The role requires English communication, a high school diploma or GED, and supervisory experience in room service or full-service dining. Shifts include days, nights, weekends, and holidays.

Qualifications

• High school diploma or GED required; three years of supervisory experience in Room Service and/or full-service restaurants preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Oversee day-to-day In Room Dining operations and assist the Manager in Room Dining.
• Control labor and operating costs while ensuring policy adherence.
• Train and evaluate In Room Dining staff; enforce F&B policies and procedures.
• Coordinate with hotel, casino departments to ensure courteous, prompt service.
• Ensure sanitation compliance within In Room Dining.
• Handle guest complaints and comply with all regulatory requirements.
• Maintain a safe, hazard-free work environment; support irregular shift coverage.

Skills

Supervisory experience

Education

High school diploma or GED

Job description

About the Role

The Shift Manager-In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

Position Responsibilities

• Ensures that service is carried out in accordance with established policy
• Responsible for controlling labor and other operating costs
• Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
• Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
• Ensures sanitation compliance throughout In Room Dining
• Handles customer complaints
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Adheres to federal, state and local laws and regulations
• All other duties as assigned
• The ability to handle all types of guest related situations

Essential Functions

• The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for entire shift
• The ability to work in a high-pressure environment
• Must have ability to sit and work from a computer for extended periods
• Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment.
• Must be able lift/push/pull up to 25 lbs

• High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants is preferred
• The ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Our cash compensation amount for this role is targeted at $46,500-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.