Room Service Server - In Room Dining

InterContinental 62s Group plc; Atlanta (GA); On-site; USD 9,600 - 17,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training

Benefits package

Paid time off

401k

Job summary

InterContinental 62s Group plc in Atlanta, GA is hiring for a hospitality role responsible for delivering food and beverage orders and providing exceptional guest service. You will set up VIP amenities, service suites according to BEOs, and ensure sanitation through floor sweeps and tray retrieval.

Applicants should be able to lift up to 50 lbs, read and write, and perform basic math. Night, weekend, and holiday shifts are required, with compliance to local laws and fluency in the local

Qualifications

• Reading, writing and basic math skills required.
• Great communication and interpersonal skills.
• Ability to lift, push and pull up to 50 lbs (23 kg).
• Flexibility to work night, weekend and holiday shifts.
• Compliance with local food handling and serving alcohol laws; age and language requirements.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines, procedures and policies.
• Provide guests with exceptional service to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities and service hospitality suites per BEOs and policies.
• Complete shift side work as outlined in operating policies and procedures.
• Respond to customer needs and report issues to the shift supervisor.
• Handle cash in accordance with company policies and procedures.

Skills

Reading

Writing

Math

Communication

Job description

Job Details:

• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
• Provides guests with exceptional service in order to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic math
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $7.25 + gratuity
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.