Shift Manager Front Office -Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Job summary

Ocean Casino Resort in Atlantic City, NJ is seeking a Shift Manager Front Office to oversee front desk operations on a nightly shift, ensuring exceptional guest service and adherence to hotel standards. You will support hiring, scheduling, training and coaching, resolve guest concerns, manage tasks and ensure smooth check-in/check-out while coordinating with other departments.

The role requires 3+ years in front desk ops, strong leadership and English proficiency; HMS and SYNKROS experience is a

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 3+ years of front office experience.
• Excellent customer service and interpersonal abilities.
• Strong leadership and organizational skills.
• Proficient in English (read, write, speak).

Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Address and resolve escalated guest concerns effectively, promptly and professionally
• Assign tasks and manage scheduling to meet operational needs.
• Ensures the front desk staff is running smoothly, efficiently and productively during shifts.
• Communicate seamlessly with other managers and departments about guest or operational concerns.
• Monitor hotel availability and inventory of front desk supplies and equipment
• Ensure accurate processing of financial transactions and reports
• Monitor lobby areas, ensuring cleanliness, organization, and guest comfort.
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Other duties as defined by the upper management team

Skills

Customer service experience

Leadership

Communication skills

Problem solving

English language proficiency

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

HMS

SYNKROS

Job description

About the Role

The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift. This position ensures excellent guest service, smooth team performance, and adherence to the hotel’s policies and standards.

Position Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Address and resolve escalated guest concerns effectively, promptly and professionally
• Assign tasks and manage scheduling to meet operational needs.
• Ensures the front desk staff is running smoothly, efficiently and productively during shifts.
• Communicate seamlessly with other managers and departments about guest or operational concerns.
• Monitor hotel availability and inventory of front desk supplies and equipment
• Ensure accurate processing of financial transactions and reports
• Monitor lobby areas, ensuring cleanliness, organization, and guest comfort.
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Other duties as defined by the upper management team

Essential Functions

• Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise & stress related to servicing customers in a fast-paced environment
• Professional demeanor and appearance.
• Detail-oriented, with a proactive approach to operational challenges.
• Customer-focused mindset with a passion for delivering exceptional guest experiences.
• Must be able to work holidays, weekends, & flexible shifts/hours
• Must be able to lift/push/pull up to 50 pounds

What’s Required

• Computer related experience desired including HMS and SYNKROS
• High school diploma or equivalent (hospitality degree preferred)
• A minimum of 3+years of appropriate experience in Front office operations.
• Customer service experience is required
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities.
• Problem solving and conflict resolution expertise.
• Ability to effectively communicate in English (Read, Write, Speak & Understand).

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking

Our cash compensation amount for this role is targeted at $50,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.