Shift Manager - In Room Dining (Available to work both SWING & GRAVE Shift)

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Job summary

Ocean Casino Resort in Atlantic City is seeking a Shift Manager-In Room Dining to assist in overseeing the day-to-day operations of the In Room Dining area, ensuring service aligns with policy and quality standards.

You will supervise In Room Dining staff, manage labor and costs, train personnel, and coordinate with hotel and casino departments to deliver courteous, prompt service while maintaining sanitation and regulatory compliance.

Qualifications

• High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants.
• The ability to effectively communicate in English.

Responsibilities

• Oversee day-to-day operations of the In Room Dining area.
• Ensure service is carried out in accordance with established policy and standards.
• Train and evaluate In Room Dining personnel and enforce F&B policies/procedures.
• Coordinate with hotel, casino departments to ensure courteous and prompt service.
• Maintain sanitation compliance throughout In Room Dining.
• Handle customer complaints and ensure compliance with regulatory requirements.

Skills

English communication

Supervisory experience

Education

High school diploma or GED

Job description

About the Role

The Shift Manager-In Room Dining assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

Position Responsibilities

• Ensures that service is carried out in accordance with established policy
• Responsible for controlling labor and other operating costs
• Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
• Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
• Ensures sanitation compliance throughout In Room Dining
• Handles customer complaints
• Responsible for compliance with all regulatory requirements within area of responsibility
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays
• Adheres to federal, state and local laws and regulations
• All other duties as assigned
• The ability to handle all types of guest related situations

Essential Functions

• The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
• Must be able to walk and stand for entire shift
• The ability to work in a high-pressure environment
• Must have ability to sit and work from a computer for extended periods
• Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise and stress related to servicing customers in a fast paced environment.
• Must be able lift/push/pull up to 25 lbs

• High school diploma or GED with three years’ supervisory experience in Room Service and/or full-service restaurants is preferred
• The ability to effectively communicate in English

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Our cash compensation amount for this role is targeted at $46,500-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.